Richmond Monroe Group began delivering nationwide document retrieval, lien release and assignment preparation services to the mortgage industry in 1994.

Due to industry needs, and requests from existing Clients, we have since expanded our services to include those listed in our directory of services.

Our management and staff insist upon flawless delivery of every service:

  • All documents are quality reviewed before they are forwarded to the recording jurisdiction or Client.

Our Client service staff are knowledgeable and competent:

  • All Clients are given a designated Client services representative, who will personally oversee their orders, run daily reports ensuring that no "ball" is dropped and all orders are completed in a timely manner
  • We can create and provide any reports anytime
  • They will answer their phone and/or return a call or respond to an e-mail immediately during normal business hours.

We provide the same level of service to all Clients – no matter their size or volume.

Many of our Clients have been with us for over a decade. Several have graciously offered to answer any questions you may have regarding our performance.
We have never lost a Client due to dissatisfaction with our service or product…and we intend to keep it that way.

 


We offer complete scrub down of your pool of loans to ensure they are clean and exception free. Images are available online 24/7 from our secure website. We can deliver the data and images in a variety of formats or upload them to your internal systems. Documents will be forwarded to the custodian and/or the investor.


  • Imaging and indexing
  • Data Capture
  • Exception Reporting

 

  • "I just wanted to drop you a few words regarding Tara. She is great to work with! Every day she gives us everything she has and it is so appreciated. Her guidance and knowledge in regards to lien releases is unparalleled.

    Thank you so much for having such a great staff.

    JK
  • "I do appreciate all the things you do for me which in turn makes my job so much easier. You have never let me down."
    Supervisor of Document Control
  • "Things are going well, Theresa and Tara are doing a fantastic job and they are always available to assist us."
    Team Manager
  • "Jeff is just fabulous. We don't know what we would do without him."
    Document Control Manager
  • "We are very satisfied with our service and I want to thank you for that. Your team is great."
    VP, Loan Servicing
  • "This is important to us. I appreciate your updates and ask that you continue. It is nice to get your take on the industry. Keep up the good work."
    President and CEO
  • "Thank you for your friendship, your service and for standing strong in troubled times."
    President
  • "Thank you again, it is so awesome to work with such great people."
    VP, Satisfaction Department
  • "Thanks so much for your willingness to share. If I can help you in any way, I would be happy to do so. I will certainly provide info on your firm to our Clients as well as internally. Watch for a big thank you in the mail!!!"
    VP, Commercial Business Development
  • "Jessica, thank you for your prompt response. It just goes to show you guys really watch out for your Clients. After I review the issues with my supervisor, I will be in touch. Thanks again for your help."
    Manager, Reconveyance Department
  • "You guys are the greatest bunch of people to work with. God bless you all."
    Document Control
  • "I already know how great you guys are. I hear it daily from one of your Client's who we also work with. We can't wait to work with you on this and many other projects."
    VP, Commercial Loan Servicing
  • "We want to go ahead and proceed with this project. There is no need for review of any other vendors. Your company is exactly what we are looking for and your references are outstanding."
    Transaction Manager
  • "I consider you to be part of our staff. Instead of getting up from my desk, I just pick up the phone and there you are ready to help me."
    Senior Manager, Payoff Department

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